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I have no idea where the package is or if I will even get it.
There will be one very sad 6 year old girl this Christmas.
Hi Anne, We are sorry to hear that things have not gone as we would have expected.I was told the item would be coming from a UK supplier. I was told the item was supposedly "out of stock" and that my order was cancelled! These scammers stole from my bank account just to tell me they were not gonna deliver my doll.I have traveled far from my city to go searching for different types of dolls, even rare ones (I live in Atlanta, GA so it is often hard to find specific dolls around my area.) and have also struggled to buy some online, especially with the fact that the post office delivers everything late (which is another story.) I've had better experiences on other websites. Thank goodness I removed my credit card from this site before they could charge anything else.Please let us know the order number so we can further investigate this for you.
Our Customer Experience team will then contact you directly.
I have had no need to enquire of Customer Service (to date! The email was sent to the email address provided in your Fishpond account.